GTNet Dial Global Roaming

About the GTNet Global Roaming Service

GTNet Dial’s Global Roaming service means that your GTNet Internet service can be just a local call away - even from the other side of the world enabling you to take your Internet connection wherever your business takes you.

Roaming with GTNet couldn’t be easier - You can dial one of a number of Points of Presence (POP's), each strategically located in major population centres around the world and access your GTNet Dial account, while avoiding the large cost of International calls.

All PoPs are centrally managed enabling us to deliver the same quality of service and performance that our customers have come to expect here in the UK.

Global Roaming with GTNet Dial is available to all our customers and charged on a pay-by-use basis, so if you don’t use it you simply don’t pay for it. Compared with the cost of international telephone calls back to the UK it offers customers significant cost savings and added convenience.

Activating A Dial Account For Global Roaming

In order to ensure that Global Roaming charges are not incurred without your authorisation, all GTNet Dial customers need to formally request for their account to be activated. By default, Global Roaming is not activated.

To request global roaming activation please contact the GTNet Customer Services team on 0870 870 6703. For your reassurance, please ensure that this is done at least 48 hours before you are due to travel.

As the service is only charged on those occasions when you use the facility, it costs you nothing to request Global Roaming. If you think that one day you might want to use your GTNet Dial account when abroad, it makes sense to set the account up today so that you don't forget later.

How to use the GTNet Global Roaming Service

Once your account has been activated, you will be able to connect to the GTNet Internet service via any one of the following PIPEX's global Points of Presence:

Before leaving the UK, please take a moment to visit the Global Roaming checklist which will give you full instructions regarding any changes you may need to make to your GTNet Dial set-up.

Once connected you can send and retrieve your email, send and receive files, browse the web and generally use all of the same services that you would at home.

The exceptions to this are:

1. You will need to make a small change to your email program to SEND email while roaming;
2. You will be unable to access NEWSGROUPS while roaming.

If you want to SEND email when roaming, you will need to make a small change to your email program relevant to each country. This involves changing the name of the "SMTP Server" address within your email program. See the checklist for details of how to do this.

Please note - You do not need to make any changes in order to RECEIVE email while roaming.

The GTNet Dial news server can only be accessed by connecting to the Internet via UK PoPs; it will not be accessible when connecting through other GTNet PoPs. If you require access to news while abroad, you will need to point your news-reading software to another news machine which will grant you access.

Pricing

The Global Roaming facility is charged on a pay-by-use basis, with a minimum charge for any month in which it is used. This means that, unlike your GTNet Dial subscription which offers you completely unlimited use for a flat fee, Global Roaming charges will be variable, the actual amount depending upon how much you use the service.

For any month in which you roam:

There is a minimum charge of £5 + VAT - This will cover up to two hours spent on-line in that month.

For any time spent on-line over two hours, you will be charged £2.50 + VAT per hour, which will be charged in 6 minute increments at 25p + VAT.

There are no standing charges for months in which you don't roam.

Charges are calculated for each calendar month. If your overseas trip extends over more than one calendar month, you will be charged at least the minimum charge of £5.00 for each month that you roam. (Note: a new month starts on the 1st of the month, at 12.00 midnight in local time for the country you are in.)

A full breakdown of usage will be available for customers who exceed two hours on-line in any month.

Charges for the service are invoiced monthly in arrears.

Support

While the Network that undepins GTNet Dial is continually expanding in global coverage and improving the performance, the maximum modem speed supported will vary from country to country. Each International PoP currently supports modem speeds up to at least 28.8 Kbps.

ISDN is not currently supported by the Global Roaming service.

PIPEX cannot guarantee the availability of any PoP, though in all cases we will endeavour to give a minimum of one month's warning of any planned PoP closure. Access numbers are also liable to change from time to time. Please refer to the International PoP list above for the current details before you travel.

Support will continue to be provided from the UK. If you encounter problems accessing the service while you're abroad, you will need to contact GTNet Technical Support during UK support hours. Our offices in other countries will not have access to your personal information, and so will not be in a position to help.

In order to minimise the risk of you encountering any problems while away from home, we have provided a checklist that you can print out before you leave the UK.

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